SEASONAL Customer Service Specialist (Remote in El Paso, TX)
About the position Responsibilities • Respond to inquiries via inbound and outbound service calls regarding dental benefits. • Handle basic eligibility and benefits questions for dental providers. • Document each customer interaction and resolution in the computer tracking system. • Maintain a professional demeanor while addressing customer requests and concerns. • Work independently and adhere to assigned schedules with minimal assistance. • Multi-task across several computer applications while engaging with customers. Requirements • One year of previous call center experience. • Ability to attend 100% classroom training program. • Strong capacity to retain information and deliver on customer requests. • Computer savvy with the ability to resolve minor technical issues. • Experience in the dental care industry is considered a strong advantage. Nice-to-haves • Experience working in a time-sensitive environment. • Passion to meet or exceed performance goals. • Previous work from home experience. Benefits • Paid training • Dental insurance • On-the-job training • Professional development assistance • Referral program Apply tot his job