Scheduling Coordinator (Hybrid) - Pittsburgh, PA
About the position
Are you looking to advance your career and truly make a difference? Are you an organized, self-motivated individual with excellent interpersonal skills? Capital A Wealth Management located in Cranberry Township, PA is looking for an Appointment Coordinator. This individual will be responsible for engaging with prospective clients after they have shown interest in one of the many company marketing funnels.
Engage leads after they have shown interest in one of our many marketing funnels, including informational workshops/seminars, webinars, radio ads, TV ads, social media, website leads, YouTube videos, paid social media, etc.
The ideal candidate will be a good conversationalist, an excellent communicator, express a positive attitude, be persistent and confident. They will have excellent follow-up skills and have the ability to build relationships over phone, email and text, while never making the lead feel uncomfortable or pressured.
Responsibilities
• Calling and scheduling with prospective clients
• Implement and assist in the creation of contact strategies to keep open leads engaged with the brand, including appointment setting, appointment confirmations and event reminders – leveraging both phone and email
• Track weekly and monthly progress of all calls made in CRM system, this includes number of calls made, appointments set and appointments kept
• Consistent follow-up with prospective clients
• Assist in the management of the Advisor’s calendar through setting first appointments
• Follow all protocols for appointment setting, including naming conversation, color coding and tracking
• Speak with confidence about the firm’s mission, core competencies, the services we provide and the content we produce
• Understand the target client and their overall concerns regarding their retirement – including, but not limited to, market fluctuation, inflation, recession, required minimum distributions, and the like
• Possess an awareness about upcoming events, content releases and other marketing strategies, and leverage these events to convert leads into appointments
• Attend seminars/workshops
• Update CRM with details on all conversations and appointments
• Represent the Client brand in all lead and client interactions, including by phone, in email, and in person
• Perform other duties and projects as assigned
Requirements
• High School Diploma
• 2+ years of experience working alongside a Financial Advisor OR within a sales role tasked with scheduling appointments for a company
• Proficient with MS Office Suite
• Experience with a CRM, SalesForce
• Exceptional time management skills
• Proven record of getting prospects/clients engaged
• Highly personable with a positive attitude
• Excellent communicator
• Ability to work independently with little supervision
• Remarkable organizational and prioritization skills, with meticulous attention to detail
• Goal-driven team player with a results-driven approach
• Strong work ethic
• An entrepreneurial perspective to build client base
• Great customer service skills
• Present self with a professional and polite manner
• Comfortable communicating over phone and email, leveraging tools like Salesforce, Google Suite, calendar, scheduling, auto-dialers, SMS platforms and similar technology
Nice-to-haves
• Industry experience preferred
Benefits
• Health Insurance
• Life Insurance
• Dental Insurance
• Short Term and Long Term Disability
• 401k
Apply tot his job
Apply To this Job
Are you looking to advance your career and truly make a difference? Are you an organized, self-motivated individual with excellent interpersonal skills? Capital A Wealth Management located in Cranberry Township, PA is looking for an Appointment Coordinator. This individual will be responsible for engaging with prospective clients after they have shown interest in one of the many company marketing funnels.
Engage leads after they have shown interest in one of our many marketing funnels, including informational workshops/seminars, webinars, radio ads, TV ads, social media, website leads, YouTube videos, paid social media, etc.
The ideal candidate will be a good conversationalist, an excellent communicator, express a positive attitude, be persistent and confident. They will have excellent follow-up skills and have the ability to build relationships over phone, email and text, while never making the lead feel uncomfortable or pressured.
Responsibilities
• Calling and scheduling with prospective clients
• Implement and assist in the creation of contact strategies to keep open leads engaged with the brand, including appointment setting, appointment confirmations and event reminders – leveraging both phone and email
• Track weekly and monthly progress of all calls made in CRM system, this includes number of calls made, appointments set and appointments kept
• Consistent follow-up with prospective clients
• Assist in the management of the Advisor’s calendar through setting first appointments
• Follow all protocols for appointment setting, including naming conversation, color coding and tracking
• Speak with confidence about the firm’s mission, core competencies, the services we provide and the content we produce
• Understand the target client and their overall concerns regarding their retirement – including, but not limited to, market fluctuation, inflation, recession, required minimum distributions, and the like
• Possess an awareness about upcoming events, content releases and other marketing strategies, and leverage these events to convert leads into appointments
• Attend seminars/workshops
• Update CRM with details on all conversations and appointments
• Represent the Client brand in all lead and client interactions, including by phone, in email, and in person
• Perform other duties and projects as assigned
Requirements
• High School Diploma
• 2+ years of experience working alongside a Financial Advisor OR within a sales role tasked with scheduling appointments for a company
• Proficient with MS Office Suite
• Experience with a CRM, SalesForce
• Exceptional time management skills
• Proven record of getting prospects/clients engaged
• Highly personable with a positive attitude
• Excellent communicator
• Ability to work independently with little supervision
• Remarkable organizational and prioritization skills, with meticulous attention to detail
• Goal-driven team player with a results-driven approach
• Strong work ethic
• An entrepreneurial perspective to build client base
• Great customer service skills
• Present self with a professional and polite manner
• Comfortable communicating over phone and email, leveraging tools like Salesforce, Google Suite, calendar, scheduling, auto-dialers, SMS platforms and similar technology
Nice-to-haves
• Industry experience preferred
Benefits
• Health Insurance
• Life Insurance
• Dental Insurance
• Short Term and Long Term Disability
• 401k
Apply tot his job
Apply To this Job