Scheduler/Customer Service Rep I Cardiology- HYBRID
About the position
Sentara is seeking a Scheduler/Customer Service Representative for the Clinical Access Centralized Scheduling Department. This role involves managing patient scheduling and addressing customer service inquiries related to eligibility, claims, and payments, primarily in a call center environment. The position will transition to remote work after an initial onsite orientation period.
Responsibilities
ā¢ Handle incoming calls to address eligibility, claim, and payment issues.
,
ā¢ Perform patient scheduling and referral work.
,
ā¢ Provide quality service and customer satisfaction through effective communication and education.
,
ā¢ Research and resolve telephone inquiries related to customer service.
,
ā¢ Schedule a high volume of procedures for patients in a computerized scheduling system.
,
ā¢ Accurately obtain required information in the scheduling process.
,
ā¢ Responsible for order entry process, communications, guest relations, and medical record maintenance.
Requirements
ā¢ High School Diploma or equivalent.
,
ā¢ Two years of customer service experience.
,
ā¢ Experience with medical insurance in a hospital or physician's office setting, specifically in Cardiology preferred.
,
ā¢ Experience scheduling patient appointments.
,
ā¢ High volume call center experience preferred.
,
ā¢ Epic EMR experience preferred.
,
ā¢ Data entry skills.
Nice-to-haves
Benefits
ā¢ Health insurance
,
ā¢ Dental insurance
,
ā¢ Vision insurance
,
ā¢ Paid time off
,
ā¢ Tuition reimbursement
,
ā¢ 401(k)
,
ā¢ 403(b)
,
ā¢ 401(a)
,
ā¢ Performance Plus Bonus
,
ā¢ Career Advancement Opportunities
Apply Now
Sentara is seeking a Scheduler/Customer Service Representative for the Clinical Access Centralized Scheduling Department. This role involves managing patient scheduling and addressing customer service inquiries related to eligibility, claims, and payments, primarily in a call center environment. The position will transition to remote work after an initial onsite orientation period.
Responsibilities
ā¢ Handle incoming calls to address eligibility, claim, and payment issues.
,
ā¢ Perform patient scheduling and referral work.
,
ā¢ Provide quality service and customer satisfaction through effective communication and education.
,
ā¢ Research and resolve telephone inquiries related to customer service.
,
ā¢ Schedule a high volume of procedures for patients in a computerized scheduling system.
,
ā¢ Accurately obtain required information in the scheduling process.
,
ā¢ Responsible for order entry process, communications, guest relations, and medical record maintenance.
Requirements
ā¢ High School Diploma or equivalent.
,
ā¢ Two years of customer service experience.
,
ā¢ Experience with medical insurance in a hospital or physician's office setting, specifically in Cardiology preferred.
,
ā¢ Experience scheduling patient appointments.
,
ā¢ High volume call center experience preferred.
,
ā¢ Epic EMR experience preferred.
,
ā¢ Data entry skills.
Nice-to-haves
Benefits
ā¢ Health insurance
,
ā¢ Dental insurance
,
ā¢ Vision insurance
,
ā¢ Paid time off
,
ā¢ Tuition reimbursement
,
ā¢ 401(k)
,
ā¢ 403(b)
,
ā¢ 401(a)
,
ā¢ Performance Plus Bonus
,
ā¢ Career Advancement Opportunities
Apply Now