Scaled Customer Activation Manager

About RampRamp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleScaled Customer Success owns the activation, growth, and retention of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.What You’ll DoBecome an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scaleDirectly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 callsBalance priorities and multiple tasks supporting implementation, follow-up, and proactive outreachPartner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when neededIdentify areas of opportunity where we could automate and scale the onboarding process to cover more clientsHelp us maintain an industry leading satisfaction rate with our customersHave the ability to grow, develop and learn in a fast-paced, start-up environmentWhat You’ll NeedMinimum 2 years of experience in sales, customer success, or product operations experience in a B2B organizationExceptional project management and time management skillsExcellent verbal and written communication skillsDesire for ownership and growth in the role over timeProven track record meeting weekly or monthly KPIsExperience with owning a high volume book of business of 100+ customers at at timeAbility to anticipate customers’ needs and position product solutions accordinglyNice to HavesExperience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience with financial services salesExperience at a high-growth startupBenefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SFPet insuranceOther noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy Notice

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