SAP Customer Success Manager – Sydney
DyFlex is an established SAP Platinum Partner with employees across Australia, New Zealand, and the Philippines. We are recognised as a leader in our area of SAP expertise. We deliver fit‑for‑purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management, to ongoing Aftercare services and support.In 2025, we were awarded:✓ Best Performing Partner in Australia for S/4HANA Public Cloud✓ Best Performing Partner in Australia for Speed of Delivery✓ Best Performing Partner in Mid‑Market✓ Highest Selling Partner in Australia
As the Customer Success Manager based in the Sydney area, you will play a key role in ensuring our Queensland customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence.
Key Responsibilities
Work from home, with travel required to customer sites across Sydney and the broader NSW region
Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
Build deep relationships with key decision-makers and stakeholders across customer organisations
Advocate for customer needs internally, contributing to product and service improvements
Meet or exceed goals for customer satisfaction, retention, and portfolio growth
Skills and Experience
Relevant tertiary qualifications in a technical, business, or software-related field
Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
Experience working in a fast-paced, customer-centric, and multi-cultural environment
Knowledge of cloud computing and emerging enterprise technologies
Exceptional written and verbal communication skills in English
Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
Innovative mindset with a focus on improving processes and delivering scalable success
This is a fantastic opportunity to work with a hands-on team and top talent, with a focus on building our presence in Queensland.
DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region's leading SAP Platinum Partner!
Please note:
Visa sponsorship is not available
Only NSW-based candidates will be considered
Apply Now
As the Customer Success Manager based in the Sydney area, you will play a key role in ensuring our Queensland customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence.
Key Responsibilities
Work from home, with travel required to customer sites across Sydney and the broader NSW region
Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
Build deep relationships with key decision-makers and stakeholders across customer organisations
Advocate for customer needs internally, contributing to product and service improvements
Meet or exceed goals for customer satisfaction, retention, and portfolio growth
Skills and Experience
Relevant tertiary qualifications in a technical, business, or software-related field
Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
Experience working in a fast-paced, customer-centric, and multi-cultural environment
Knowledge of cloud computing and emerging enterprise technologies
Exceptional written and verbal communication skills in English
Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
Innovative mindset with a focus on improving processes and delivering scalable success
This is a fantastic opportunity to work with a hands-on team and top talent, with a focus on building our presence in Queensland.
DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region's leading SAP Platinum Partner!
Please note:
Visa sponsorship is not available
Only NSW-based candidates will be considered
Apply Now