Sales/Marketing Assistant - Senior Living Community ~ Billings

MorningStar Senior Living is dedicated to elevating the lives of their residents through a transformative culture. The Community Relations Associate will be responsible for communicating with residents and families, conducting tours, solving problems, and maintaining admission records to contribute to occupancy goals. Responsibilities Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations Attend and participate in in-service educational programs; particularly those that relate to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX). (as necessary) Learn & practice MorningStar’s 7 Steps for Relationship Selling Participate in lead management keeping prompt follow up to all phone calls, emails and in person tours. Assist in taking steps to advance and close sales Conduct a walkthrough of suite to ensure it is in good condition before resident arrives by working with Maintenance and Housekeeping departments Provide consistent new resident welcome and orientation practices, including welcome baskets, Resident Ambassador Introductions, etc Communicate to all departments all necessary information on new residents Schedule details for move-ins/move-outs such as elevator availability, delivery areas, meal times, etc. to avoid conflict with scheduled activities Assist Director of Community Relations in planning and implementing marketing events Actively work to retain all residents, assisting Director of Community Relations, Wellness Director and Executive Director in this effort Maintain professional confidentiality Skills Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect Education: Minimum high school diploma, two years or more of college preferred Job Knowledge: Community resources and needs; ability to handle inquiries and relate to perspective residents; awareness of community services and cost structures; knowledge of related services available throughout the community; ability to handle confidential information and admission records; possess judgement capabilities; ability to drive, and conduct tours of the community. Must be computer literate and have the ability to learn Resident/Marketing software Other: Work well with people including staff, residents, families and outside community; communicate the services of the facility to prospective residents and the community, must be personable, friendly and work independently Benefits Health Insurance offerings such as medical, dental, and vision insurance Other Insurance offerings such as life, disability, accident, and critical illness insurance 401k plan with matching HSA options Employee assistance programs Paid sick, vacation and birthday! Career development programs and opportunity for advancement Charitable and philanthropic opportunities Tuition Reimbursement Free shift meal! Company Overview At MorningStar, it’s in the air. You can feel it. It was founded in 2003, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship MorningStar Senior Living has a track record of offering H1B sponsorships, with 2 in 2026, 32 in 2025, 50 in 2024, 68 in 2023, 51 in 2022, 57 in 2021, 56 in 2020. Please note that this does not guarantee sponsorship for this specific role.