Salesforce Administrator - Service Cloud
Job Title: Salesforce Administrator – Service Cloud (Customer Support)
Location: San Jose, CA or Austin, TX
Work Mode: Onsite (5 days) / Hybrid (4 days)
Employment Type: Contract
Interview Process: 2 Rounds (Offshore + Client)
Position Overview
We are seeking a Salesforce Administrator – Service Cloud to support and enhance our global customer support platform. The role will be responsible for the day-to-day administration, configuration, reporting, and continuous improvement of Salesforce Service Cloud to support customer service operations and improve agent productivity and customer experience.
Key Responsibilities
• Configure and maintain Salesforce Service Cloud (workflows, layouts, automation, custom fields, integrations)
• Support and optimize agent workflows and customer support processes
• Maintain data integrity, platform security, and compliance standards
• Lead Salesforce projects such as integrations, upgrades, and enhancements
• Develop and maintain reports, dashboards, and analytics
• Collaborate with business stakeholders to gather requirements and deliver solutions
• Maintain system documentation and support knowledge management
• Support integrations with external systems such as telephony/CTI (e.g., Amazon Connect)
• Monitor platform performance and recommend continuous improvements
• Stay current with Salesforce releases and new capabilities
Required Qualifications
• 2–5 years of experience as a Salesforce Administrator in a customer support or service environment
• Hands-on experience with Salesforce Service Cloud
• Experience supporting agent workflows and service operations
• Salesforce Certified Administrator (Required)
Preferred Qualifications
• Salesforce Certified Advanced Administrator (Admin II)
• Salesforce Service Cloud Consultant or other Salesforce certifications
Nice to Have
• Experience integrating Amazon Connect with Salesforce (CTI, call routing, screen pop, call logging)
• Experience working in Agile or sprint-based environments
• Knowledge of AI/automation tools for customer support
Education
Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent experience.
Skills
• Strong communication and stakeholder management
• Excellent documentation and training abilities
• Strong problem-solving and analytical skills
• Ability to manage production support along with enhancement initiatives
How to Apply
Please share your updated resume along with your contact details and availability.
Contact:
Ashish Pandey
MM International LLC
Email: [email protected]
Apply tot his job
Apply To this Job
Location: San Jose, CA or Austin, TX
Work Mode: Onsite (5 days) / Hybrid (4 days)
Employment Type: Contract
Interview Process: 2 Rounds (Offshore + Client)
Position Overview
We are seeking a Salesforce Administrator – Service Cloud to support and enhance our global customer support platform. The role will be responsible for the day-to-day administration, configuration, reporting, and continuous improvement of Salesforce Service Cloud to support customer service operations and improve agent productivity and customer experience.
Key Responsibilities
• Configure and maintain Salesforce Service Cloud (workflows, layouts, automation, custom fields, integrations)
• Support and optimize agent workflows and customer support processes
• Maintain data integrity, platform security, and compliance standards
• Lead Salesforce projects such as integrations, upgrades, and enhancements
• Develop and maintain reports, dashboards, and analytics
• Collaborate with business stakeholders to gather requirements and deliver solutions
• Maintain system documentation and support knowledge management
• Support integrations with external systems such as telephony/CTI (e.g., Amazon Connect)
• Monitor platform performance and recommend continuous improvements
• Stay current with Salesforce releases and new capabilities
Required Qualifications
• 2–5 years of experience as a Salesforce Administrator in a customer support or service environment
• Hands-on experience with Salesforce Service Cloud
• Experience supporting agent workflows and service operations
• Salesforce Certified Administrator (Required)
Preferred Qualifications
• Salesforce Certified Advanced Administrator (Admin II)
• Salesforce Service Cloud Consultant or other Salesforce certifications
Nice to Have
• Experience integrating Amazon Connect with Salesforce (CTI, call routing, screen pop, call logging)
• Experience working in Agile or sprint-based environments
• Knowledge of AI/automation tools for customer support
Education
Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent experience.
Skills
• Strong communication and stakeholder management
• Excellent documentation and training abilities
• Strong problem-solving and analytical skills
• Ability to manage production support along with enhancement initiatives
How to Apply
Please share your updated resume along with your contact details and availability.
Contact:
Ashish Pandey
MM International LLC
Email: [email protected]
Apply tot his job
Apply To this Job