RN Telephone Triage – Amazon Store
August 7, 2025
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AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 providers and practices, along with health care systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.The Telephone Triage Nurse role is a great alternative to bedside nursing working 12-hour shifts. This is an opportunity to work remote from home! Training and equipment are provided. Training classes are starting soon.OfferingsFull-time opportunities available (26 hours +) 26 – 31 hours/week is eligible for 65% of PTOBase pay is $28 per hourAdditional pay incentives/shift differentialsHiring for afternoons, evenings, and weekendsRemote work scheduleComputer equipment providedPaid training providedBenefits package (full-time employees)Career growth opportunities$500 Employee Referral Bonus with no capRemote: Training Class Dates 4-week Remote Training over Zoom Video Week 1: Aug 25 - Aug 29 M-F 9a-5p EasternWeek 2: Sep 2 - Sep 5 M-F 9a-5p EasternWeek 3: Sep 8 - Sep 12 M 9a-5p Eastern T-F 2p-10p EasternWeek 4: Shift days/times with a preceptor will be discussed with your recruiterRemote Workstation RequirementsMust have a high-speed internet connectionWorkstation must be HIPAA compliantDesk should be large enough to hold 2 monitors, computer, accessories + dial padOVERVIEW:The Telephone Triage Nurse will take phone calls and help patients across the lifespan of the call and determine the best way to address their medical issues and concerns.ESSENTIAL DUTIES AND RESPONSIBILITIES:Assesses patient’s symptoms utilizing a physician-written algorithmsWhen appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material providedUtilize all resources and guidelines to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community serviceCompletes all documentation in the appropriate softwareProvides guidance recommending a variety of levels of care (e.g. home care, an office visit, emergency room)Responds to patient’s questionsProvides and documents health education to help patients manage their symptoms when indicatedConsults with physicians as neededQUALIFICATIONS / EXPERIENCE:Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer2+ years of nursing experienceProficiency using computers and type a minimum of 25 words per minuteExcellent listening and comprehension skills to determine key information by patientProfessional, courteous telephone voiceAbility to defuse conversationsAbility to handle confidential information; HIPAA compliance is mandatoryFlexibility with scheduling
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