Revenue Tax Technician

The North Carolina Department of Revenue is dedicated to excellence in tax administration and is currently seeking a Revenue Tax Technician to assist taxpayers with tax compliance. This role involves answering calls, responding to correspondence, and educating taxpayers about tax laws and collection procedures.ResponsibilitiesAnswer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax lawInitiate telephone contacts and/or correspondence with customers to provide information for resolution of tax mattersRespond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etcMake outbound calls to taxpayers to assist in resolution of outstanding tax liabilitiesExplain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxesCorrespond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection casesEstablish payment plans with taxpayers based on standard operating proceduresResearch assets and verify liens on taxpayersSkillsAssociate's degree in Business Administration, Accounting or related field from an appropriately accredited institutionOne year work experience preferably in an accounting-related environmentDemonstrated experience working with customersBasic skill level using Microsoft Word, Excel, and MS OfficeBenefitsHealth insurance optionsStandard and supplemental retirement plansNCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)The best funded pension plan/retirement system in the nation according to Moody’s Investor’s ServiceTwelve paid holidays per yearFourteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K, 457, and 403(b) plansEligibility for the Public Service Loan Forgiveness ProgramCompany OverviewThe N.C. It was founded in 2015, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://it.nc.gov.



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