Retirement Case Administrator
Job Description:
• Administrators will be assigned retirement cases daily and will log them
• Make a 10-day courtesy call to ensure participant receives pension package
• Offer to assist participant with completing pension package
• Set expectations for payment processing
• Responsible for cases from beginning to end when first payment is processed
• After payment processes, administrator will close the case
Requirements:
• Previous call center experience
• Retirement/pension knowledge preferred
• Strong written and verbal communication skills
• Attention to detail
• Must be able to successfully complete a background check and drug screening
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
Benefits:
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time
Apply Now
Apply Now
• Administrators will be assigned retirement cases daily and will log them
• Make a 10-day courtesy call to ensure participant receives pension package
• Offer to assist participant with completing pension package
• Set expectations for payment processing
• Responsible for cases from beginning to end when first payment is processed
• After payment processes, administrator will close the case
Requirements:
• Previous call center experience
• Retirement/pension knowledge preferred
• Strong written and verbal communication skills
• Attention to detail
• Must be able to successfully complete a background check and drug screening
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
Benefits:
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time
Apply Now
Apply Now