**Retail Customer Service Expert – Remote- BYOD | blithequark | Remote (United States)**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking a talented Retail Customer Service Expert to join our team of passionate professionals who are dedicated to making a meaningful impact in the lives of our customers. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business solutions to help the world's best brands streamline their operations and drive growth. With a global presence and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are committed to making a positive impact in our communities, our clients, and the environment. **Benefits of Working with blithequark** At blithequark, we believe in investing in our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and refocus * Employee wellness and engagement programs to support your physical and mental well-being **You and blithequark** At blithequark, we are passionate about making people's lives simpler, faster, and safer. We believe in delivering exceptional customer experiences that exceed our clients' expectations. As a Retail Customer Service Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in investing in our employees and providing them with the opportunities they need to grow and succeed. **Work from Home Requirements** As a Retail Customer Service Expert, you will have the flexibility to work from home, using your own device (desktop, laptop, or tablet) with Windows 10 or later, a Wired Ethernet LAN connection, and a minimum of 4GB RAM. You will also need to meet the following internet connection requirements: * Minimum subscribed download rate equal to or exceeds 12.0 Mbps * Minimum subscribed upload rate equal to or exceeds 3.0 Mbps * ISP must have no packet loss and ping under 50ms * Proof of internet speed required * Clean and quiet workspace **Responsibilities** As a Retail Customer Service Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your specific responsibilities will include: * Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **Qualifications** We are looking for fearless individuals who are inspired to deliver exceptional customer experiences. To be considered for this role, you will need to meet the following qualifications: * Ability to work remotely in a virtual team environment * 6 months of customer service experience preferred * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **Be Part of Our blithequark Family** At blithequark, we believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Join our team and become part of a community that is passionate about making a positive impact in the lives of our customers. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! **Note:** blithequark can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Apply for this job