Retail Customer Service Expert - Remote- BYOD
About the position
As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company.
Responsibilities
Ā Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
Ā Calmly attempt to resolve and de-escalate any issues
,
Ā Escalate interactions when necessary and appropriate
,
Ā Respond to requests for assistance and/or possible processing payments
,
Ā Track all call-related information for auditing and reporting purposes
,
Ā Provide feedback on call issues
,
Ā Upsell if required
Requirements
Ā Ability to work remotely in a virtual team environment
,
Ā 6 months Customer service experience preferred
,
Ā Over 18 years of age
,
Ā Ability to type 25 wpm
,
Ā High School Graduate or GED
,
Ā Comfort with desktop computer system
,
Ā Proven oral & written communication skills
,
Ā Logical problem-solving skills
,
Ā Ability to navigate Windows operating systems
,
Ā Organization and work prioritization skills
Nice-to-haves
Benefits
Ā Paid Training
,
Ā Competitive Wages
,
Ā Full Benefits (Medical, Dental, Vision, 401k and more)
,
Ā Paid Time Off
,
Ā Employee wellness and engagement programs
Apply Now
As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company.
Responsibilities
Ā Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
Ā Calmly attempt to resolve and de-escalate any issues
,
Ā Escalate interactions when necessary and appropriate
,
Ā Respond to requests for assistance and/or possible processing payments
,
Ā Track all call-related information for auditing and reporting purposes
,
Ā Provide feedback on call issues
,
Ā Upsell if required
Requirements
Ā Ability to work remotely in a virtual team environment
,
Ā 6 months Customer service experience preferred
,
Ā Over 18 years of age
,
Ā Ability to type 25 wpm
,
Ā High School Graduate or GED
,
Ā Comfort with desktop computer system
,
Ā Proven oral & written communication skills
,
Ā Logical problem-solving skills
,
Ā Ability to navigate Windows operating systems
,
Ā Organization and work prioritization skills
Nice-to-haves
Benefits
Ā Paid Training
,
Ā Competitive Wages
,
Ā Full Benefits (Medical, Dental, Vision, 401k and more)
,
Ā Paid Time Off
,
Ā Employee wellness and engagement programs
Apply Now