Research Assistant I

Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Research Assistant I role is responsible for providing primary telephone coverage for clinical sites involved in a large clinical trial, ensuring recruitment goals are met and maintaining communication with clinical site staff and participants. Responsibilities To respond in a timely manner (that day or within 1 business day at the latest) to answer or provide clarification to numerous protocol and operations questions the site may have throughout the start-up through the end of the enrollment period, so that subject enrollment and ongoing follow-up is not impeded or delayed Assist with all aspects of a large randomized clinical trial including assisting with maintaining direct contact with the randomized participants as necessary Respond to incoming telephone calls, emails, and written correspondence from study participants. Provides accurate information about the study and sends appropriate follow-up correspondence to the participant. Forwards the calls to the appropriate staff if unable to respond to the issue Documents interactions with study participants by completing and processing appropriate questionnaires and entering information into electronic participant data base files Shares responsibility for phone coverage to triage and respond to site and participant queries and brings any issues or problems noted to supervisor for speedy resolution and documents every phone conversation as appropriate Other duties as assigned Skills Ability to work independently Excellent interpersonal and telephone skills Excellent written and oral communication skills Excellent attention to detail and ability to prioritize a variety of tasks High degree of computer literacy Sound independent judgment Benefits Comprehensive benefits Career advancement opportunities Differentials Premiums Bonuses Company Overview Mass General Brigham specializes in providing medical treatments and health diagnostics services. It was founded in 1994, and is headquartered in Somerville, Massachusetts, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Mass General Brigham has a track record of offering H1B sponsorships, with 77 in 2025, 61 in 2024, 93 in 2023, 70 in 2022, 80 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.