Representative, Dealer Operations (Remote)
About the position
Responsibilities
• Execute and receive communications with Dealers regarding statements, payment instructions, and cancellation requests.
• Maintain a clear understanding of processes in Payments, Dealer Management, and Titles teams.
• Support dealer partners with customized solutions, including negotiating settlements and payment plans.
• Provide exceptional service while handling complaints and inquiries via email, phone calls, and chat.
• Effectively handle difficult dealer conversations using conflict resolution techniques.
• Properly escalate complaints and issues from dealers and internal partners.
• Analyze data and partner with administrators to ensure proper collection and distribution of customer deficiency balances and refunds.
• Build relationships with Dealerships and work closely with sales to support new business.
• Collaborate with various Santander teams to provide best-in-class service for dealer customers.
• Document communication activity within the system of record.
• Perform required functional processes in a timely manner, ensuring deadlines are met.
Requirements
• High school diploma or GED required; Bachelor's Degree in Business, Finance, or equivalent preferred.
• 1-3 years' experience in the Auto Finance field preferred.
• 1-3 years' experience in Auto Dealer Services preferred.
• Previous Collections, Call Center, or Auto Dealership experience preferred.
• Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Intermediate to advanced typing and data entry processing skills.
• Ability to communicate effectively and professionally with internal and external customers.
• Ability to handle multiple tasks simultaneously with excellent organizational and time management skills.
• Strong attention to detail and ability to educate customers on service or product solutions.
• Ability to adhere to policies, procedures, and instructions of management.
Nice-to-haves
• Experience in customer service roles within the finance or automotive industry.
• Familiarity with conflict resolution techniques and customer relationship management.
Benefits
• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
Apply Now
Apply Now
Responsibilities
• Execute and receive communications with Dealers regarding statements, payment instructions, and cancellation requests.
• Maintain a clear understanding of processes in Payments, Dealer Management, and Titles teams.
• Support dealer partners with customized solutions, including negotiating settlements and payment plans.
• Provide exceptional service while handling complaints and inquiries via email, phone calls, and chat.
• Effectively handle difficult dealer conversations using conflict resolution techniques.
• Properly escalate complaints and issues from dealers and internal partners.
• Analyze data and partner with administrators to ensure proper collection and distribution of customer deficiency balances and refunds.
• Build relationships with Dealerships and work closely with sales to support new business.
• Collaborate with various Santander teams to provide best-in-class service for dealer customers.
• Document communication activity within the system of record.
• Perform required functional processes in a timely manner, ensuring deadlines are met.
Requirements
• High school diploma or GED required; Bachelor's Degree in Business, Finance, or equivalent preferred.
• 1-3 years' experience in the Auto Finance field preferred.
• 1-3 years' experience in Auto Dealer Services preferred.
• Previous Collections, Call Center, or Auto Dealership experience preferred.
• Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Intermediate to advanced typing and data entry processing skills.
• Ability to communicate effectively and professionally with internal and external customers.
• Ability to handle multiple tasks simultaneously with excellent organizational and time management skills.
• Strong attention to detail and ability to educate customers on service or product solutions.
• Ability to adhere to policies, procedures, and instructions of management.
Nice-to-haves
• Experience in customer service roles within the finance or automotive industry.
• Familiarity with conflict resolution techniques and customer relationship management.
Benefits
• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
Apply Now
Apply Now