Representative, Customer Care (Bilingual English/ French))

Element Fleet Management is redefining the fleet management industry with a focus on delivering a superior client experience. They are seeking a Bilingual Customer Care Representative to act as a liaison between the company and customers, processing claim information and providing outstanding customer service.ResponsibilitiesProvide service to customers via telephone and/or electronicallyAssess caller’s needs, clarify information, research any issue, and provide solutions and/or alternativesHandle calls in an efficient manner, minimizing driver/client time to resolve issuesStrive for first call resolutionExhibit applicable empathy during each call ensuring a superior customer experienceMeet personal/team qualitative and quantitative targetsWork effectively in a team environment, and when needed provide back-up support for administrative tasksSkillsProficiency in Microsoft Office Suite (Word, Outlook, Excel) competencyMust be Bilingual in English and FrenchAbility to learn and navigate new software quicklyProfessional communication with customers via telephone and email1+ years of customer service experienceAbility to work effectively with others and contribute to team task accomplishmentsAbility to effectively manage multiple priorities and adapt to change within a fast-paced business environmentAbility to work full-time 5 days per week, which will include one weekend dayTelecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connectionEducation: College/University degree preferredContact center experience preferred but not neededBenefitsComprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)Company OverviewElement Fleet Management is a fleet management company that provides world-class management services and financing for commercial vehicle. It was founded in 1946, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.elementfleet.com.



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