[Remote/WFM] Nuuly Customer Success Associate
Your next career move could be with workwarp as a Nuuly Customer Success Associate! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position. Â Â Role Summary
Nuuly is looking for a Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM.
Expected hours for the role are Friday-Sunday, 2pm - 10pm EST. Hours are subject to change depending on the needs of the business.
This role is hired on an Âat need basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months.
Role Responsibilities
 Answer any and all interactions during your scheduled shift in a friendly and relatable manner
 Acts as an empowered team member, exercising decision-making skills to enhance each customerÂs relationship with the brand
 Empathetic to customers needs but understanding of the business bottom line
 Collect and share feedback to external teams to ensure the needs of the customers are being met
Role Qualifications
 Minimum 2 years of experience in customer service or related role
 Demonstrate a passion for and understanding of the URBN brands, customers and product.
#LI-KB2
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Pay Range
USD $15.00 - USD $15.00 /Hr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Nuuly is looking for a Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM.
Expected hours for the role are Friday-Sunday, 2pm - 10pm EST. Hours are subject to change depending on the needs of the business.
This role is hired on an Âat need basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months.
Role Responsibilities
 Answer any and all interactions during your scheduled shift in a friendly and relatable manner
 Acts as an empowered team member, exercising decision-making skills to enhance each customerÂs relationship with the brand
 Empathetic to customers needs but understanding of the business bottom line
 Collect and share feedback to external teams to ensure the needs of the customers are being met
Role Qualifications
 Minimum 2 years of experience in customer service or related role
 Demonstrate a passion for and understanding of the URBN brands, customers and product.
#LI-KB2
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Pay Range
USD $15.00 - USD $15.00 /Hr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now