[Remote/WFM] Customer Support Associate - Employee Assistance
Role Snapshot:Position: Customer Support Associate - Employee Assistance ProgramLocation: RemoteCompany: WorkwarpCompensation: a competitive salaryStart Date: Immediate openings available  Description:
 Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)
 Determines purpose of call by actively listening and interacting with callers
 Assesses clientÂs needs and communicates information regarding EAP/Worklife services
 Recognizes crisis situations and evaluates for needed action
 Performs appropriate research in databases to identify potential providers
 Enters member information into EAP system and documents thoroughly
 Schedules appointment for members with counselors
 Assists team members with necessary activities related to member inquiries
 Communicates effectively with internal stakeholders
 Makes outbound calls to assist with member resources
 Provides miscellaneous support including administrative tasks
Requirements:
 1+ years experience in call center environment
 Experienced in a social, psychological, or human service field providing client support
 Technical Requirement for personal residential internet service
 Select broadband or fiber internet service with minimum of 25mbps/3mbps
 A hardwired connection is required (ethernet connection)
Benefits:
 Full range of medical, dental, and vision benefits
 401(k) retirement savings plan
 Employee Stock Purchase Plan
 Fully-paid term life insurance plan
 Short-term and long term disability benefits
 Numerous well-being programs
 Education assistance
 Free development courses
 CVS store discount
 Paid Time Off (PTO) Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
 Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)
 Determines purpose of call by actively listening and interacting with callers
 Assesses clientÂs needs and communicates information regarding EAP/Worklife services
 Recognizes crisis situations and evaluates for needed action
 Performs appropriate research in databases to identify potential providers
 Enters member information into EAP system and documents thoroughly
 Schedules appointment for members with counselors
 Assists team members with necessary activities related to member inquiries
 Communicates effectively with internal stakeholders
 Makes outbound calls to assist with member resources
 Provides miscellaneous support including administrative tasks
Requirements:
 1+ years experience in call center environment
 Experienced in a social, psychological, or human service field providing client support
 Technical Requirement for personal residential internet service
 Select broadband or fiber internet service with minimum of 25mbps/3mbps
 A hardwired connection is required (ethernet connection)
Benefits:
 Full range of medical, dental, and vision benefits
 401(k) retirement savings plan
 Employee Stock Purchase Plan
 Fully-paid term life insurance plan
 Short-term and long term disability benefits
 Numerous well-being programs
 Education assistance
 Free development courses
 CVS store discount
 Paid Time Off (PTO) Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now