[Remote/WFM] Customer Service Representative REMOTE JOB
Role Snapshot:Location: RemoteCompensation: a competitive salaryCompany: WorkwarpPosition: Customer Service Representative REMOTEStart Date: Immediate openings available  Hickory Hill Golf Course are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
 Manage large amounts of incoming phone calls
 Generate sales leads
 Identify and assess customers needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
Requirements and skills
 Proven customer support experience or experience as a Client Service Representative
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
 High school diploma
In addition to our truly #Ridiculous culture, youÂll enjoy benefits like:
 Outstanding Medical, Dental, Vision and Prescription plans
 401k Match
 Pet Insurance
 In-house Wellness Coaches
 Tuition and Professional Development Reimbursement Plans
 Hundreds of Discounts with the Brands you Love and Use Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
Responsibilities
 Manage large amounts of incoming phone calls
 Generate sales leads
 Identify and assess customers needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
Requirements and skills
 Proven customer support experience or experience as a Client Service Representative
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
 High school diploma
In addition to our truly #Ridiculous culture, youÂll enjoy benefits like:
 Outstanding Medical, Dental, Vision and Prescription plans
 401k Match
 Pet Insurance
 In-house Wellness Coaches
 Tuition and Professional Development Reimbursement Plans
 Hundreds of Discounts with the Brands you Love and Use Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now