Management Trainee - Product & User Operations

Think Academy US is an education technology company providing K-12 extra-curricular learning services. They are seeking a Management Trainee for their User Operations Team, designed for recent graduates and early-career professionals to gain exposure across various departments and contribute to building a high-quality early childhood thinking program.ResponsibilitiesDesign age-appropriate thinking guidance and learning activities for children ages 3–6, translating developmental understanding into clear instructional approaches and interaction strategies that support foundational thinking skillsOwn the parent insight and decision-input loop by collecting, structuring, and prioritizing feedback from trial classes and parent touchpoints, clearly defining what should be changed, why it matters, and what success looks likePartner with curriculum and teaching teams to implement learning changes, translating validated insights into concrete updates in lesson structure, activity design, and classroom interaction, and evaluating their impact on children’s learning outcomeDesign and evolve high-quality parent community strategies and engagement activities, including communication frameworks, recurring interaction mechanisms, and value-driven community events, while aligning enrollment messaging and learning narratives to strengthen parent understanding, trust, and long-term word-of-mouth among U.S. familiesSupport enrollment and conversion efforts by assisting with the execution of enrollment strategies, optimizing trial-to-enrollment touchpoints, and collaborating cross-functionally to improve parent decision clarity and conversion outcomesDeliver online math classes as part of your rotational trainingGain insight into user needs and hands-on teaching experience to integrate into future products or business decisionsClasses on Friday evenings and Saturdays will be requiredSkillsA genuine passion for education, especially for online learning, and a desire to create a positive impact for students and familiesProactive, reliable, and eager to grow; able to take full ownership of new projects and adapt in a fast-paced, cross-functional environment; a strong communicator and collaborator who builds trust with teammatesOpen to cross-border collaboration and interested in future offshore or international management opportunitiesWorking proficiency in both English and Mandarin is requiredBachelor's or Master's degree in Mathematics or a STEM-related field is a strong plusBenefits401k and Health, Vision, and Dental InsuranceH1B Sponsorship available for eligible candidatesRelocation Allowance availableCompany OverviewThink Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. It was founded in 2019, and is headquartered in San Jose, California, US, with a workforce of 51-200 employees. Its website is http://www.thethinkacademy.com.Company H1B SponsorshipThink Academy U.S has a track record of offering H1B sponsorships, with 14 in 2025, 9 in 2024, 17 in 2023, 6 in 2022, 14 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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