[Remote/WFM] Bilingual Licensed Customer Service Representative
Core Information:Compensation: a competitive salaryLocation: RemotePosition: Bilingual Licensed Customer Service RepresentativeStart Date: Immediate openings availableCompany: Workwarp  Hey, weÂre LOOP. We use predictive models and real-time driving data to create fair and equitable car insurance whilst eliminating biased and discriminatory factorsÂlike credit scores, zip codes, and job titlesÂfrom the equation. WeÂre a mission, with a business.
We believe systemic injustice has no place in our financial systems. ThatÂs why we only look at how and where you drive to give you a car insurance quote that you can feel great about.
Backed by top-tier VCs, institutional investors, and reinsurers who all believe in bringing change to this industry, weÂre committed to giving back and being a force for good in the world so we can uplift the communities impacted by systemic injustice. To us, thatÂs what it means to Drive Good.
Our community, Members, and team are at the heart of who we are and why we do what we do. If youÂre looking to join a dynamic bunch who are positive, engaging, and diverse youÂve found the right place.
The Role:
As a licensed Customer Care Specialist on LOOPÂs Support team you'll be joining a group of mission-driven, service and insurance professionals. YouÂll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. YouÂll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties.
Training is provided along with ongoing collaborative support. Weekend and evening availability required.
Responsibilities:
 Handle calls and chats
 Process policy endorsements, billing requests, track and follow-up on outstanding items.
 Communicate with team members, and escalate items and issues when appropriate.
Qualifications
 Active Property & Casualty license
 3 or more years of Property & Casualty insurance experience
 Strong verbal and written communication skills and ability to provide and accept constructive feedback
 Insurance policy support, rating or policy lifecycle experience
 Knowledge of underwriting guidelines is helpful
 Attention to detail and strong personal time management skills
 Ability to work independently and remotely
 Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
Hourly Rate: $24.04 - $25.00
Details:
 This position is for full time, remote work
 Employee Stock Options
 Health, dental and several ancillary benefits to choose from
 Matching 401K
 Flexible PTO
 Fourteen Weeks Paid Family Leave Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
We believe systemic injustice has no place in our financial systems. ThatÂs why we only look at how and where you drive to give you a car insurance quote that you can feel great about.
Backed by top-tier VCs, institutional investors, and reinsurers who all believe in bringing change to this industry, weÂre committed to giving back and being a force for good in the world so we can uplift the communities impacted by systemic injustice. To us, thatÂs what it means to Drive Good.
Our community, Members, and team are at the heart of who we are and why we do what we do. If youÂre looking to join a dynamic bunch who are positive, engaging, and diverse youÂve found the right place.
The Role:
As a licensed Customer Care Specialist on LOOPÂs Support team you'll be joining a group of mission-driven, service and insurance professionals. YouÂll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. YouÂll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties.
Training is provided along with ongoing collaborative support. Weekend and evening availability required.
Responsibilities:
 Handle calls and chats
 Process policy endorsements, billing requests, track and follow-up on outstanding items.
 Communicate with team members, and escalate items and issues when appropriate.
Qualifications
 Active Property & Casualty license
 3 or more years of Property & Casualty insurance experience
 Strong verbal and written communication skills and ability to provide and accept constructive feedback
 Insurance policy support, rating or policy lifecycle experience
 Knowledge of underwriting guidelines is helpful
 Attention to detail and strong personal time management skills
 Ability to work independently and remotely
 Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
Hourly Rate: $24.04 - $25.00
Details:
 This position is for full time, remote work
 Employee Stock Options
 Health, dental and several ancillary benefits to choose from
 Matching 401K
 Flexible PTO
 Fourteen Weeks Paid Family Leave Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now