[Remote] VP of Delivery & Operations (Remote)

Note: The job is a remote job and is open to candidates in USA. Human is a performance-driven digital agency helping eCommerce and growing brands scale profitably. They are seeking a VP of Delivery & Operations to manage delivery directors, enhance operational systems, and ensure high-performing delivery across the agency. Responsibilities • Lead and support all delivery directors (Paid Media, Creative/Design, SEO, Account Management/Client Experience, plus collaboration with the CIO) • Manage cross-functional communication and ensure cohesive delivery across channels • Serve as the primary point of escalation for delivery issues, timelines, bottlenecks, and execution risks • Build, document, and refine processes that make delivery consistent, scalable, and efficient • Ensure teams adopt and follow internal workflows and systems (ClickUp, Slack) • Own operational reporting for delivery and team capacity • Establish delivery standards, QA processes, communication guidelines, and SLAs • Embed AI-first processes and change management into workflows to improve efficiency and impact • Oversee the delivery P&L ensuring healthy margins through efficient execution, accurate scoping, workload balance, and cost discipline • Work with the CEO and vCFO to monitor delivery economics and make operational recommendations that improve profitability, resourcing, and forecasting accuracy • Identify operational inefficiencies, over-servicing patterns, and margin risks and implement corrective processes • Forecast staffing needs across departments • Recommend resourcing decisions, including hiring, contractor usage, and load balancing • Ensure departments are appropriately staffed to deliver high-quality work on time • Translate client strategic plans into actionable, trackable workflows • Align departments around timelines, dependencies, and expectations • Reduce rework, miscommunication, and inconsistencies across accounts • Coach directors and elevate their leadership skills • Run the delivery operating cadence: weekly delivery meetings, cross-department syncs, QA reviews, and performance forums • Support onboarding of new delivery team members Skills • 6+ years in operations, delivery, or program management at a digital agency • Experienced managing multi-disciplinary teams and directors • Excellent cross-functional communicator and relationship-builder • Obsessed with clarity, process, structure, and forward momentum • Calm, resourceful, and solutions-oriented under pressure • Strong understanding of agency workflows (creative, media, dev, PM, strategy) • Comfortable being hands-on in an entrepreneurial, fast-moving environment • Experience at a performance marketing agency • Experience scaling an agency from $3M–$15M • Background in operationalizing AI-enabled workflows (not required) • Familiarity with tools like ClickUp, Asana, Reporting dashboards Benefits • Free Healthcare • Unlimited PTO • Flexible remote culture • Long-term growth opportunity as the agency scales Company Overview • We’re a human-first digital marketing agency on a mission to help companies grow smarter. It was founded in 2015, and is headquartered in Irvine, California, USA, with a workforce of 11-50 employees. Its website is Company H1B Sponsorship • Human has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 2 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job