[Remote] Trading Operations Associate

Note: The job is a remote job and is open to candidates in USA. NinjaTrader is an industry-leading trading platform and futures broker dedicated to empowering traders. They are seeking a Trading Operations Associate to support brokerage customers with trade-related assistance through effective communication and manage various operational tasks. Responsibilities Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks Assist with contract expiration monitoring and post-trade allocation support Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time Support strategic projects and take on additional responsibilities as needed Maintain a high level of accuracy while multitasking in a high-pressure environment Skills Bachelor's Degree in Finance or related field (preferred) Strong technical aptitude and ability to troubleshoot client-side software/computer issues Excellent written and verbal communication skills Comfortable learning and working with proprietary trading software Highly organized and detail-oriented with a proactive mindset Strong team player with a positive attitude and eagerness to learn Willingness to work alternate shifts as needed Flexibility to work mid or overnight shifts, including holidays, as needed Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch) Availability to support weekend coverage as needed Passion for financial markets and trading Prior experience in a trading operations or trade support role Knowledge of CQG trading platform Advanced Excel skills and proficiency with Microsoft Office Suite Benefits 401k with 3.5% Company Match Generous PTO 7 Paid Holidays Annually + 5 Conditional Holidays Annually 1 Service Day Annually Paid Parental Bonding Leave Health, Vision, Dental Coverage Life and Disability Insurance Covered 100% by NinjaTrader Company Overview NinjaTrader provides trading software and brokerage services for futures, forex, and equities markets. It was founded in 2003, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is