[Remote] Tier 1 - Technical Customer Support

Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a leading provider of software and test tools, focused on delivering reliable and quality solutions. The Customer Support Specialist will provide support for Fluke Reliability software products, assisting customers and internal teams through various communication channels while fostering growth opportunities within the company.ResponsibilitiesProvide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environmentAnswer incoming customer support phone calls, email and chat communicationsFind and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilitiesWork in a strong team environment to provide unparalleled support to customers in a wide variety of industriesMulti-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issueDemonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of viewSkillsB.A. or B.S. degree preferredGood mechanical aptitude and problem solving skillsStrong ability to communicate technical information both in writing and verballyStrong work ethic and ability to work efficiently and effectively with minimal supervisionAbility to work in a fast-paced environment with excellent organizational skillsCustomer service experience is a plusDatabase knowledge is a plusBenefitsThis position is also eligible for bonus as part of the total compensation package.Company OverviewFluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software. It was founded in 1948, and is headquartered in Everett, WA, US, with a workforce of 1001-5000 employees. Its website is https://www.fluke.com/en-us/.Company H1B SponsorshipFluke Corporation has a track record of offering H1B sponsorships, with 6 in 2024, 5 in 2023, 1 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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