[Remote] Testing / QA Lead (IVR & Web Applications)

Note: The job is a remote job and is open to candidates in USA. Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. The Testing / QA Lead is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation, owning end-to-end test strategy and execution. Responsibilities • Plan, execute, and report on testing activities for IVR and web applications • Define end-to-end testing strategies to validate complete customer journeys • Develop and maintain test plans, test cases, and test scripts based on design and requirement documents • Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios • Manage and mentor a small QA team, fostering a positive and collaborative team environment • Balance testing resources across multiple concurrent releases • Track and report test progress, risks, and quality metrics to stakeholders • Lead test review meetings and coordinate defect triage with development teams • Use Microsoft TFS / Azure DevOps for test management and reporting • Identify opportunities for test automation and support automation initiatives • Support integration testing across IVR, web applications, and backend services Skills • Bachelor's degree in a related field • Minimum 4 years of experience planning, executing, and reporting test efforts • Experience testing IVR and voice applications • Strong experience writing test cases and test scripts for web applications • Solid understanding of QA methodologies, testing processes, and best practices • Experience with end-to-end and integration testing in contact center environments • Experience with Microsoft TFS or Azure DevOps for test management • Working knowledge of SQL for data validation and testing support • Strong communication skills and ability to collaborate across technical and non-technical teams • Familiarity with WireMock Benefits • Health insurance • Language courses • Relocation program Company Overview • Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. It was founded in 1989, and is headquartered in Kyiv, Kyyiv, UKR, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Miratech has a track record of offering H1B sponsorships, with 2 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job