[Remote] Temporary 4-6 month contract: Collections Team Member II, Full-Time, Remote (MA, NH only)

Note: The job is a remote job and is open to candidates in USA. Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Collections Team Member II to manage delinquent accounts, assist members in restoring their standing, and maintain the financial soundness of the Credit Union.ResponsibilitiesContact all members with delinquent accounts that are more than 60 days past dueEffectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to ManagementAssist members in restoring their good standing status with the Credit UnionMaintain the financial soundness of the Credit Union, as well as contributing to the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratiosExercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member callsReview and document status of accounts and initiate telephone contact on delinquent loansResearch accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and correctedPrepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or emailUtilize Collections system to document accuratelyDetermine reason for delinquency and refer members to BALANCE when necessary or beneficial to the memberEstablish and monitor payment plans whenever possibleInitiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlementsPull Credit Bureau reports when necessaryAchieve assigned goals monthlyMaintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functionsFollow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection functionMake recommendations on ways to improve work processes within CollectionsAssist the Front End area with incoming calls in time of high call volumePerform other job-related duties as assigned by Managers(s)SkillsHigh School graduate or equivalent requiredExcellent telephone and communication skills requiredExcellent written and verbal communication skillsExperience successfully utilizing various computer programs including MS OfficeCandidate must reside in Massachusetts, New Hampshire, Rhode Island, or ConnecticutPrevious experience in a call center and/or financial institution preferredMinimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferredKnowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection lawsCompany OverviewDCU is a credit union that offers personal and business banking solutions. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.dcu.org.



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