[Remote] Technical Writer: Jira/Confluence

Note: The job is a remote job and is open to candidates in USA. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking an experienced Technical Writer who will be responsible for creating, editing, and maintaining high-quality documentation that supports technical processes and projects within Jira and Confluence. Responsibilities • Confluence Documentation • Create, clean up, and maintain well-organized Confluence spaces • Design and enforce: • Page hierarchy and navigation • Templates and formatting standards • Cross-linking for discoverability • Turn evolving project information into clear, structured documentation • Maintain documentation accuracy over time (ongoing maintenance, not just one-time cleanup) • Jira Review & Translation • Work directly in Jira to understand: • Ticket status • Dependencies • Risks and blockers • Summarize Jira activity into concise, plain-English updates or reference materials • Publish summaries in Confluence, Jira, or another lightweight format as appropriate • Not responsible for creating or managing Jira tickets • Collaboration • Partner asynchronously with engineers, PMs, and stakeholders to clarify context • Identify gaps, inconsistencies, or outdated documentation and proactively address them • Operate independently with minimal oversight • Strong, hands-on experience with Atlassian Confluence and Jira (regular day-to-day use) • Proven ability to: Structure and maintain Confluence spaces and Translate Jira activity into readable documentation • Excellent written communication and organizational skills • Experience working independently in remote environments • Comfortable using Google Workspace (Docs, Sheets) • Background in technical writing, documentation management, or knowledge management • Experience supporting engineering, operations, compliance, or regulated teams • Familiarity with large or complex documentation environments Skills • Strong, hands-on experience with Atlassian Confluence and Jira (regular day-to-day use) • Proven ability to: Structure and maintain Confluence spaces and Translate Jira activity into readable documentation • Excellent written communication and organizational skills • Experience working independently in remote environments • Comfortable using Google Workspace (Docs, Sheets) • Background in technical writing, documentation management, or knowledge management • Experience supporting engineering, operations, compliance, or regulated teams • Familiarity with large or complex documentation environments Benefits • Medical • Vision • Dental • Life and disability insurance • 401(k) plan Company Overview • At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to It was founded in 1948, and is headquartered in Menlo Park, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Robert Half has a track record of offering H1B sponsorships, with 1 in 2024, 31 in 2023, 32 in 2022, 18 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job