[Remote] Technical Support Representative I (Remote), Temp to Hire

Note: The job is a remote job and is open to candidates in USA. HME is a company that has been creating innovative products for the drive-thru and pro-audio industries since 1971, focusing on customer satisfaction and collaboration. They are currently seeking a Technical Support Representative to provide support to customers and installers through troubleshooting, maintenance, and installation assistance in a remote call center environment. Responsibilities Answer incoming calls from customers and installers Provide operation, troubleshooting, maintenance, and installation support Promote and maintain positive customer relations Provide troubleshooting and repair support to installers and customers over the telephone Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities Administer service programs to effectively correct service issues Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting Prepare and maintains daily logs and records Identify and makes recommendations for product improvement Training will be provided Skills Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months) Excellent verbal and written communication Proven excellent attendance history in your previous employment Computer literacy in various applications including e-mail, MS Office Suite, and customer databases Must have flexibility with shifts, including weekend coverage Benefits Tuition reimbursement 3 weeks paid vacation your first year Paid holidays Medical Vision and dental coverage Pet insurance Life insurance 401K contributions Company Overview Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors. It was founded in 1971, and is headquartered in Poway, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship HME has a track record of offering H1B sponsorships, with 6 in 2025, 3 in 2024, 2 in 2023, 5 in 2022, 1 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.