[Remote] Technical Printer Support Representative I (Laser)

Note: The job is a remote job and is open to candidates in USA. Canon Info Technology Services is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Technical Printer Support Representative I, you will efficiently respond to inbound customer calls and inquiries, resolving various technical laser printer issues and ensuring customer satisfaction. Responsibilities Provide positive and professional technical support to Canon customers via phone, email, and chat Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions Promptly identify, research, and resolve customer inquiries using all available software and network tools Interact with customers and team members simultaneously to expedite call resolution Make prompt, accurate business decisions that mutually benefit the business and the customer Document interactions and resolutions in our easy-to-use applications Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website Skills High school diploma or equivalent Previous customer service or call center experience Demonstrated knowledge of PC operating systems such as Windows and/or MAC Intermediate to advanced level skills with internet navigation, instant messenger tools, and email Keyboarding and MS Office proficiency Ability to work independently and manage time effectively Strong communicator with active listening skills and proficiency in English Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time Dependable, punctual, and consistent attendance are a must for this position A reliable high-speed internet connection and a workspace free from noise and distractions Benefits Paid orientation and training Benefits (medical, vision, dental, life insurance, and disability) Company-paid holidays Paid time off: personal, vacation, and sick time 401(k) with company match Employee assistance program Tuition reimbursement Employee discounts Pay differentials Company Overview Canon Financial Services, Inc. It was founded in 1990, and is headquartered in Mount Laurel, New Jersey, USA, with a workforce of 201-500 employees. Its website is