[Remote] Student Advisor (Mandarin Required)

Note: The job is a remote job and is open to candidates in USA. Think Academy is a world-leading education and technology enterprise, serving millions of students globally. They are seeking a Student Advisor who will provide course consultations and excellent customer service to potential and existing clients, ensuring high-quality educational support. Responsibilities • Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials • Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services • Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments Skills • Bachelor's degree or above, has strong interest in Education-related fields • Quick to learn and master the basic knowledge required for work, with a strong sense of customer service • Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills • Bilingual proficiency in both English and Mandarin is Required • 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required Company Overview • Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. It was founded in 2019, and is headquartered in San Jose, California, US, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship • Think Academy U.S has a track record of offering H1B sponsorships, with 13 in 2025, 9 in 2024, 17 in 2023, 6 in 2022, 14 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job