[Remote] Sr. Director, Commercial Operations Leader

Note: The job is a remote job and is open to candidates in USA. Repligen Corporation is dedicated to inspiring advances in bioprocessing as a preferred partner in the production of biologic drugs. The Senior Director, Commercial Operations is responsible for leading the commercial operations team to drive business performance through strategic leadership and process optimization, ensuring alignment with organizational goals. Responsibilities • Lead, manage, and develop the commercial operations team to achieve organizational objectives. • Develop and implement commercial strategies, business plans, and budgets to achieve company objectives and improve commercial effectiveness and efficiency, while enhancing the customer experience. • Maintain and enhance the Salesforce CRM system to support commercial activities and execute a long-term strategic roadmap. • Develop and implement an AI roadmap to improve commercial efficiency and effectiveness. • Oversee quarterly commissions processes, ensuring accuracy and timely payroll submissions; design and administer commission programs to drive desired behaviors. • Lead commercial negotiations, review Master Supply Agreements, and manage customer-facing commercial and contractual requirements. • Maintain accruals for annual rebate schemes and manage budgets related to commercial operations. • Work with the finance organization to drive positive price realization, understand reasons for leakage and opportunities to meet and exceed annual price realization targets. • Deliver sales analytics and business intelligence to identify opportunities and guide strategic decisions. • Partner with sales, marketing, finance, and customer service to ensure alignment and operational efficiency. • Enhance customer satisfaction and retention through improved processes and commercial strategies. Skills • 10+ years of experience in commercial leadership, preferably within life sciences or technology sectors. • Bachelor’s Degree required. • Strong expertise in CRM systems, particularly Salesforce. • Demonstrated ability to develop and implement AI-driven solutions. • Experience designing and administering sales commission programs. • Excellent negotiation skills and experience managing commercial contracts. • Strong analytical skills with the ability to deliver actionable insights. • Proven ability to build, lead, and develop high-performing technical teams. • Strong balance of strategic leadership and hands-on implementation; ability to translate vision into practical outcomes. • Solid understanding of business finance, strategic planning, and operational management. • Proficiency with business software tools (CRM, Excel, financial modeling). Benefits • Paid time off • Health/dental/vision • Retirement benefits • Flexible spending accounts Company Overview • FRAUD ALERT: Please take note that it has come to our attention that individuals purporting to work for Repligen are reaching out to prospective job applicants using fraudulent email addresses. It was founded in 1981, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Repligen Corporation has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 1 in 2023, 5 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job