[Remote] Sr. Customer Retention Manager

Note: The job is a remote job and is open to candidates in USA. Malwarebytes is a company dedicated to creating protection against digital threats. They are seeking a Senior Customer Retention Manager to develop and execute programs aimed at reducing churn and increasing customer lifetime value through analytical and creative strategies. Responsibilities • Lead key retention strategies by identifying opportunities and delivering programs to reduce churn and increase customer lifetime value • Leverage business trends, product analytics, and customer insights to identify churn predictors, and shape engagement and retention strategies • Bring complex quantitative and qualitative insights together to illustrate opportunities, define recommendations, and get buy-in • Partner with product, lifecycle, and e-commerce teams to prioritize and implement programs, including subscription management, upgrade, and renewal flows • Clearly define retention program requirements, key performance indicators, monitor performance, report on results, and drive continuous optimization • Develop and maintain a clear understanding of key customer journeys, customer motivations, and product experience to help identify opportunities to boost engagement and customer happiness • Support go-to-market efforts for new features and products, enabling cross-sell, engagement, and adoption opportunities • Lead cross-functional projects with minimal guidance, fostering collaboration and building consensus to achieve shared goals and outcomes • Develop innovative strategies to drive customer engagement, create habit loops, and demonstrate ongoing value Skills • 5+ years of experience in customer retention and lifecycle marketing • 2+ years of experience with subscription products and ecommerce subscription management • A passion for exceptional customer experiences and inventive marketing programs • Strong analytical skills with the ability to interpret data, identify trends, recognize opportunities, and report findings • Excellent communication skills and ability to collaborate with stakeholders at all levels • Experience with product analytics tools and a/b testing solutions like Amplitude and VWO Benefits • Comprehensive medical, dental, and vision insurance coverage • Employee Referral Bonus Program • Wellness programs • 401k and employer matching for (US Employees) • Comprehensive Time Off policy • An opportunity to do something great for yourself and the world! Company Overview • Malwarebytes is a cybersecurity company that protects against and removes ransomeware, spyware, adware, viruses, and other malware. It was founded in 2008, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job

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