[Remote] Software Quality Control, Implementation, and Training Specialist

Note: The job is a remote job and is open to candidates in USA. KinderSystems is the leading provider of subsidy management software-as-a-service solutions. The Software Quality Control, Implementation, and Training Specialist is responsible for overseeing quality control processes and training programs to ensure compliance and effectiveness in customer support. Responsibilities Conduct thorough system testing to uncover issues, optimize performance, and improve usability Collaborate with cross-functional teams to report and resolve bugs Lead engaging system demonstrations for internal teams, clients, and stakeholders Develop engaging training programs, materials, and resources—study guides, presentations, exercises, and job aids Deliver interactive training through workshops, webinars, and online modules Support execution of customer training plans alongside the QC&T Manager Create and administer training assessments and surveys to measure impact and effectiveness Analyze feedback and data to refine programs and close knowledge gaps Monitor agent performance through QA methods such as call reviews and analytics Provide constructive feedback and coaching to promote continuous improvement Maintain and evolve QC standards and documentation Build strong relationships across teams to stay ahead of product changes and client needs Communicate training updates, outcomes, and metrics clearly with all stakeholders Skills Strong interpersonal, writing, and verbal communications skills Experience working in a support center, preferably SaaS Excellent critical thinking and troubleshooting skills Experience with Microsoft Word, Outlook, and Excel Ability to work well with others Manage resources wisely Effectively communicate with individuals Technical writing skills Experience within the childcare industry Experience within a subsidized childcare program Experience with KinderSystems software Fluent Spanish speaking skills Experience using multi-authoring tools like MadCap and Flare Benefits Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date 401(k) retirement plan, with company match Paid company holidays and generous PTO Company Overview KinderSystems (www.KinderSystems.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs and child care providers. It was founded in 1993, and is headquartered in Escondido, California, USA, with a workforce of 51-200 employees. Its website is