Remote: ServiceNow Lead with Financial Service Operations
Position: ServiceNow Lead with Financial Service Operations Location: New Jersey (Remote) Duration: Full Time Job Description: In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities • You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. • Mentor and lead a team of developers. • Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. • Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. • Reviews design and code per sprint to ensure quality. • Creation and customization of complex workflows and custom workflow activities. • Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks. • Contribute and review user stories. • Build and maintain technical documentation. • Monitor health, usage, and overall compliance of ServiceNow and its applications • Develop a keen understanding of the products we implement and client business. • Provide production support and be able to resolve problems under pressure. • Assists in project estimation. • Participate in regular Knowledge Transfer sessions with ServiceNow Developers • Stay current with new and updated capabilities of the ServiceNow Platform • Coordinate upgrades to Production and Sub-Production instances • Coordinate sub-production testing, evaluation, and regression remediation • Participate in blueprinting workshops and contribute with documentation and effort estimation. • Support COE in continuous development of training paths for professional advancement. • Contribute to ongoing definition of best development and solution practices. • Lead training workshops as mean to spread experiences gained across the practice. Minimum Qualifications / Skills • Relevant experience ServiceNow Development. • Demonstrate prior experience in leading client projects as a technical lead. • Certified System Administrator (CSA) plus one mainline Implementor certifications (FSO/CSM / HRSD/ITSM/GRC etc.). • Compulsory Financial Services Operations Professional Built with Visa (FSO) to be • used as a case management tool that will support dispute and fraud claims processing for Mastercard and Visa Credit, Debit, and ATM transactions preferred. • One greenfield implementation of any ServiceNow module. • Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades • Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc... • Experience in Integration with 3rdparty tools using Rest, SOAP, Scripted and Flow/Integration Hub. • Good understanding of ServiceNow Best practices in scripting, integration. • Experience in deploying code from Lower instance to Production. • Experience in Cloning and Upgrades. • Excellent communication Skills for client facing roles. • Good management, analytics, problem solving & interpersonal skills • Self-motivated, Positive outlook & result oriented Preferred Qualifications/ Skills Knowledge of Azure DevOps/ TFS / Jira / Rally Etc.. Apply tot his job