[Remote] ServiceNow Application Consultant

Note: The job is a remote job and is open to candidates in USA. IBM is a leading consulting firm that focuses on long-term client relationships and collaboration across industries. As a ServiceNow Application Consultant, you will provide configuration and maintenance support for software product implementation and lead the development of a ServiceNow strategy, ensuring alignment with business objectives.

Responsibilities
• Develop ServiceNow Strategy: Lead the team in building a ServiceNow strategy based on value vs. effort, aligning with business objectives and ensuring successful implementation
• Solution Design and Costing: Contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision-making
• Client Negotiation and Implementation: Tailor solutions to budget guidelines, negotiate with clients, and ensure successful implementation and adherence to project timelines
• Technical Configuration and Maintenance: Provide configuration and maintenance support for software product implementation, utilizing expertise in web technologies, such as XML, HTML, and Web Services
• Team Leadership: Lead the team in delivering high-quality solutions, ensuring alignment with business objectives and adherence to project timelines

Skills
• Deep Expertise in ServiceNow Modules: Proven experience with specific ServiceNow modules, including configuration and maintenance support for software product implementation
• ITIL Process Knowledge: In-depth understanding of service management and ITIL processes, with the ability to apply this knowledge in developing effective ServiceNow strategies
• Technical Proficiency in Web Technologies: Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL
• Solution Design and Cost Estimation: Proven ability to contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision-making
• Strategic Leadership: Experience leading teams in developing and implementing strategic plans, with a focus on delivering high-quality solutions aligned with business objectives
• Bachelor's Degree
• Advanced Web Technologies: Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL, to support software product implementation
• ITIL Process Expertise: In-depth understanding of service management and ITIL processes to develop effective ServiceNow strategies and ensure successful implementation
• Cost-Benefit Analysis: Ability to prepare cost-benefit models to inform decision-making and contribute to solution design through effort estimation and costing

Company Overview
• IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services. It was founded in 1911, and is headquartered in Armonk, New York, USA, with a workforce of 10001+ employees. Its website is http://www.ibm.com.

Company H1B Sponsorship
• IBM has a track record of offering H1B sponsorships, with 3032 in 2025, 3301 in 2024, 2160 in 2023, 1809 in 2022, 1157 in 2021, 2669 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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