[Remote] Service Desk Level 1 Analyst (Mexico)

Note: The job is a remote job and is open to candidates in USA. DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. The role involves providing first-level support for various technical issues and ensuring timely resolution of service desk requests while contributing to a collaborative team environment.ResponsibilitiesRespond to incoming phone calls, emails, and chat messages requesting technical supportLog all service desk interactions in the ticketing systemProvide first-level support for desktop, laptop, printer, mobile device, software, and basic network issuesResolve technical issues when possible and escalate when necessaryEnsure timely and accurate resolution of all service desk requestsConduct follow‑up with customers or employees to ensure satisfactionContinuously improve technical skills through training, certifications, and self‑directed learningParticipate in special projects as assignedSkillsHigh school diploma or equivalent required1–2 years of experience in a technical support role, preferably in a service desk environmentStrong customer service skills with the ability to explain technical information to non‑technical usersProficiency with Microsoft Office, Windows operating systems, and basic network troubleshootingAbility to work independently and as part of a teamExcellent problem‑solving and analytical abilitiesAbility to manage multiple tasks and prioritize effectivelyAssociate or bachelor's degree in computer science or related field preferredRelevant certifications (or pursuing): HDI Support Center Analyst (HDI‑SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals, CompTIA A+Knowledge of ITIL or similar frameworks is a plusBenefitsSavings / Monthly 13% capPantry Vouchers 9% deposited every monthChristmas Bonus: 25 days of your daily incomeVacations - 12 days after the first yearAnniversary Bonus - 10 days of base salaryVacation Premium – 40% first yearMajor Medical Insurance covers you and your immediate familyLife InsuranceQuarterly BonusMarriage or Bereavement Time offMaternity/Paternity Time offErgonomic Chair250 pesos monthly stipend for internet and electricityCompany OverviewDyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services. It was founded in 1994, and is headquartered in Houston, Texas, USA, with a workforce of 501-1000 employees. Its website is https://dyopath.com.



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