[Remote] Senior XD Researcher
Note: The job is a remote job and is open to candidates in USA. Mayo Clinic is a top-ranked healthcare provider dedicated to putting the needs of patients first while investing in their employees. They are seeking a Senior User Experience Researcher to lead user research projects, understand user needs, and collaborate with teams to enhance product design and development.
Responsibilities
ā¢ Help your team of UX designers, product managers, and engineers to understand user needs
ā¢ Work with stakeholders across functions and levels and have an impact at all stages of product design and development
ā¢ Explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis
ā¢ Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies, and then synthesizing the research into findings for consideration and discussion
ā¢ Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required
ā¢ Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.) to conduct sessions
ā¢ Recruit participants and/or provide oversight to vendors that assist with research and / or subject recruitment
ā¢ Create a deep understanding and empathy for our customers
ā¢ Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies
ā¢ Experience with Agile-based functional teams/squads
ā¢ Effective communication skills, including the ability to clearly and concisely articulate research, ideas, perspectives in a diplomatic and persuasive manner
ā¢ Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members
ā¢ The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives
ā¢ Contribute to the evolution of our user research repository and body of knowledge
ā¢ Collaborate with and inspiring others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools
ā¢ The ability to manage ambiguity, work autonomously and multi-task in a fast-paced environment
Skills
ā¢ High School Diploma/GED and 7+ years proven success leading user research projects with demonstrated impact in an agency or enterprise setting (Healthcare experience a plus)
ā¢ A compelling portfolio of professional research work that showcases your skills and deliverables
ā¢ End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting)
ā¢ Experience with a variety of research tools, such as User Zoom, Usertesting.com, dScout, Optimal Workshop, Tobii Eye Tracker, Dovetail, or similar tools
ā¢ Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate research perspective
ā¢ Comfortable in a fast-paced, iterative/agile design process
ā¢ A working style that demonstrates respect, initiative, ownership, transparency, and accountability
ā¢ Have a genuine passion for helping people who need our help the most
ā¢ BS or MS in Human-Centered Design, Human Factors, Cognitive Psychology or related discipline preferred, but not required
ā¢ Experience and training in Personal Identification Information (PII) or Personal Health Information (PHI)
ā¢ Experience working with Accessibility concerns for Digital product
Benefits
ā¢ Medical: Multiple plan options.
ā¢ Dental: Delta Dental or reimbursement account for flexible coverage.
ā¢ Vision: Affordable plan with national network.
ā¢ Pre-Tax Savings: HSA and FSAs for eligible expenses.
ā¢ Retirement: Competitive retirement package to secure your future.
Company Overview
ā¢ MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research. It was founded in 1864, and is headquartered in Rochester, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.mayoclinic.org.
Apply Now
Apply Now
Responsibilities
ā¢ Help your team of UX designers, product managers, and engineers to understand user needs
ā¢ Work with stakeholders across functions and levels and have an impact at all stages of product design and development
ā¢ Explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis
ā¢ Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies, and then synthesizing the research into findings for consideration and discussion
ā¢ Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required
ā¢ Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.) to conduct sessions
ā¢ Recruit participants and/or provide oversight to vendors that assist with research and / or subject recruitment
ā¢ Create a deep understanding and empathy for our customers
ā¢ Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies
ā¢ Experience with Agile-based functional teams/squads
ā¢ Effective communication skills, including the ability to clearly and concisely articulate research, ideas, perspectives in a diplomatic and persuasive manner
ā¢ Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members
ā¢ The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives
ā¢ Contribute to the evolution of our user research repository and body of knowledge
ā¢ Collaborate with and inspiring others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools
ā¢ The ability to manage ambiguity, work autonomously and multi-task in a fast-paced environment
Skills
ā¢ High School Diploma/GED and 7+ years proven success leading user research projects with demonstrated impact in an agency or enterprise setting (Healthcare experience a plus)
ā¢ A compelling portfolio of professional research work that showcases your skills and deliverables
ā¢ End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting)
ā¢ Experience with a variety of research tools, such as User Zoom, Usertesting.com, dScout, Optimal Workshop, Tobii Eye Tracker, Dovetail, or similar tools
ā¢ Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate research perspective
ā¢ Comfortable in a fast-paced, iterative/agile design process
ā¢ A working style that demonstrates respect, initiative, ownership, transparency, and accountability
ā¢ Have a genuine passion for helping people who need our help the most
ā¢ BS or MS in Human-Centered Design, Human Factors, Cognitive Psychology or related discipline preferred, but not required
ā¢ Experience and training in Personal Identification Information (PII) or Personal Health Information (PHI)
ā¢ Experience working with Accessibility concerns for Digital product
Benefits
ā¢ Medical: Multiple plan options.
ā¢ Dental: Delta Dental or reimbursement account for flexible coverage.
ā¢ Vision: Affordable plan with national network.
ā¢ Pre-Tax Savings: HSA and FSAs for eligible expenses.
ā¢ Retirement: Competitive retirement package to secure your future.
Company Overview
ā¢ MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research. It was founded in 1864, and is headquartered in Rochester, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.mayoclinic.org.
Apply Now
Apply Now