[Remote] Senior Success Architect - Industry

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Industry Success Architect collaborates across Customer Success and the Product organization to drive long-term customer solutions, providing expert guidance on solution design and optimizing Salesforce technology for strategic customers. Responsibilities • Drive Customer Impact - Partner with our most strategic and high-priority customers, assessing their Industry Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption • Lead with Multi-Cloud Expertise - Serve as a trusted Subject Matter Expert (SME) in your designated Industry Clouds, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Industry Cloud innovations, ensuring they are equipped with the latest product developments and emerging trends • Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions • Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption • Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of your Industry Cloud customers • Build Strong Relationships - Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth Skills • 5+ years of experience in software, system, or enterprise architecture • Expertise in Salesforce products, platform capabilities, technical governance, and best practices • Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure • Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices • Ability to assess business objectives, propose solution options, and drive stakeholder alignment • Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences • Skilled in creating clear, visually compelling design documents for diverse stakeholders • Proven ability to lead discussions, influence decision-making, and advocate for best practices • Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation • Provide data-driven insights on customer success stories and industry trends • Passion for continuous learning and staying ahead of emerging technologies • Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations • Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations • Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC) • Familiarity with governor limits and best practices for efficient code execution • Proficient in designing and managing data models, validation rules, and data governance best practices • Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft) • Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures • Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect • Experience with OmniStudio components is highly desirable • Required: Salesforce Admin, Salesforce Advanced Admin • Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions) Benefits • Time off programs • Medical • Dental • Vision • Mental health support • Paid parental leave • Life and disability insurance • 401(k) • Employee stock purchasing program Company Overview • Salesforce is a cloud-based software company that provides customer relationship management software and applications. It was founded in 1999, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Salesforce has a track record of offering H1B sponsorships, with 1883 in 2025, 2296 in 2024, 1850 in 2023, 2849 in 2022, 2124 in 2021, 1960 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job