[Remote] Security Incident Responder (Japanese Speaking)- Remote

Note: The job is a remote job and is open to candidates in USA. Akamai Technologies is a leader in online security and performance solutions. They are seeking a Security Incident Responder to detect and mitigate cyberattacks, providing critical support to customers and ensuring the security of their online presence.ResponsibilitiesBeing the first line availability for customer to respond to issues for their managed security servicesMonitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing systemResponding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teamsFollowing workflow procedures of an operations center in a large global environmentSkillsHave a Bachelor's Degree and/or equivalent experienceBe fluent in English and Japanese (Mandarin is a plus)Have experience in a Customer Support role or similarDemonstrate an ability to analyze, prioritize and escalate customer security attacks and engage with appropriate internal stakeholdersHave basic knowledge of how the internet works, including, DNS, HTTP, Suite of IP ProtocolsHave passion and ability to learn new tools and technologies and problem solveBe able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ETBenefitsHealthcare401K savings planCompany holidaysVacation (in the form of PTO)Sick timeFamily friendly benefits including parental leaveEmployee assistance program including a focus on mental and financial wellnessCompany OverviewAkamai is a provider of cloud services that help enterprises provide secure, high-performing user experiences on any device. It was founded in 1998, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.akamai.com.Company H1B SponsorshipAkamai Technologies has a track record of offering H1B sponsorships, with 219 in 2025, 204 in 2024, 227 in 2023, 236 in 2022, 247 in 2021, 279 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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