REMOTE Seasonal Client Services Agent, up to 40 hours per week
Weve all had the experience, when something goes wrong or we need help using a product or service its a CRUCIAL time. Maybe were feeling a little impatient, maybe were fine, but what happens when we try to reach out for customer support can make or break our opinion of that company! Great customer service can turn a frustrated user into a superfan - and thats why we need you!
Please note this is a Seasonal position with scheduling requirements of up to 40 hours per week. The seasonal position will start (projected) December 9th through February 14th.
This is a Remote (work from home) position.
RESPONSIBILITIES:
Respond to incoming support tickets (HubSpot) and incoming phone calls (AirCall) with detailed information and precise communication
Proactively think about how FitOn Health can improve a user's access to support channels
Proactively think about ways the FitOn Health product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact FitOn Health in the first place
Additionally, providing "passive" solutions so that it's simple for a user to find a solution without emailing or calling support
What information can be included in tickets, phone calls, and FAQs to give users access to solutions before a question arises
Agents must enjoy the view from the weeds. You will be tasked with communicating FitOn Health broadly and narrowly to individuals with varying experience with the FitOn Health product
An active learner who understands how to not only provide solutions but predict confusion points prior to being presented with a problem
A patient listener who can decipher an individual's question, especially when not stated explicitly
Always treats individuals with respect and dignity. The ability to assist without frustration even if an individual becomes frustrated with a situation
You must have extraordinary organization skills. These will be used to design, create, and execute a comprehensive customer support strategy
The ability to take a chaotic situation and provide information that is concise and direct. This ability must extend to situations where others become frustrated and angry
A detailed understanding of not only how FitOn Health functions but why it functions in a specific way
EXPERIENCE/QUALIFICATIONS:
Patience, grace, and a sense of humor
Excellent writing and communication skills
A knack for taking technical language and making it understandable
A passion for solving tough problems and proposing elegant solutions
A strong and healthy attitude and ability to find personal balance even in the midst of strong emotions
Customer Service experience
Experience with Hubspot
The pay structure for this role is $17.00 dollars per hour.
Please note: This role does not guarantee 40 hours. Candidate may be scheduled from 0-40 hours per week depending on need.
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Please note this is a Seasonal position with scheduling requirements of up to 40 hours per week. The seasonal position will start (projected) December 9th through February 14th.
This is a Remote (work from home) position.
RESPONSIBILITIES:
Respond to incoming support tickets (HubSpot) and incoming phone calls (AirCall) with detailed information and precise communication
Proactively think about how FitOn Health can improve a user's access to support channels
Proactively think about ways the FitOn Health product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact FitOn Health in the first place
Additionally, providing "passive" solutions so that it's simple for a user to find a solution without emailing or calling support
What information can be included in tickets, phone calls, and FAQs to give users access to solutions before a question arises
Agents must enjoy the view from the weeds. You will be tasked with communicating FitOn Health broadly and narrowly to individuals with varying experience with the FitOn Health product
An active learner who understands how to not only provide solutions but predict confusion points prior to being presented with a problem
A patient listener who can decipher an individual's question, especially when not stated explicitly
Always treats individuals with respect and dignity. The ability to assist without frustration even if an individual becomes frustrated with a situation
You must have extraordinary organization skills. These will be used to design, create, and execute a comprehensive customer support strategy
The ability to take a chaotic situation and provide information that is concise and direct. This ability must extend to situations where others become frustrated and angry
A detailed understanding of not only how FitOn Health functions but why it functions in a specific way
EXPERIENCE/QUALIFICATIONS:
Patience, grace, and a sense of humor
Excellent writing and communication skills
A knack for taking technical language and making it understandable
A passion for solving tough problems and proposing elegant solutions
A strong and healthy attitude and ability to find personal balance even in the midst of strong emotions
Customer Service experience
Experience with Hubspot
The pay structure for this role is $17.00 dollars per hour.
Please note: This role does not guarantee 40 hours. Candidate may be scheduled from 0-40 hours per week depending on need.
Powered by JazzHR
IiyxwDN85B
Apply Now