[Remote] Sales Development Representative | United States | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs is a remote-first, open-source powerhouse with a global collaborative culture. The Sales Development Representative will focus on engaging with users to provide guidance, partnering with the Sales Team to identify new business opportunities, and developing valuable skills to contribute to the company's goals. Responsibilities Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends Follow up on inbound leads effectively and efficiently Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone Use Salesforce and Grafana dashboards for lead and account management and research Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them Consistently meet new business opportunity and pipeline targets Collaborate with cross-functional teams such as marketing and sales to win as a team Skills Located in NORAM Open to feedback and coaching, always looking for ways to improve Clear and concise written and verbal communication style Excellent organizational skills and the ability to prioritize many tasks and demands Willingness and ability to take on any task - no matter how small or big - with a focus on quality Resourceful and proactive in an environment that is constantly evolving Driven by purpose and by winning with a team-first attitude Benefits Equity Bonus (if applicable) 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. Company Overview Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Grafana Labs has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.