[Remote] SaaS Implementation Analyst
Note: The job is a remote job and is open to candidates in USA. NMI is a company that provides innovative payment solutions, and they are seeking a SaaS Implementation and Support Data Analyst to deliver exceptional service to customers using their Merchant Central product. The role involves managing the implementation of a CRM platform, acting as a subject matter expert, and providing support for residual calculations while collaborating with cross-functional teams.
Responsibilities
• Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption
• Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module
• Solving residual calculation tickets accurately using Excel and the Merchant Central platform
• Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates
• Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites
• Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise
• Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools
• Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality
• Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness
• Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information
• Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions
• Communicate findings effectively to both technical and non-technical stakeholders
• Assist in conducting ad-hoc analyses and data extraction when needed
Skills
• Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field
• 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience
• 2+ years of experience implementing or supporting SaaS software
• Experience working in a ticketing system on a daily basis. Preferably Zendesk
• Experience with BigQuery or similar SQL-based data analytics tools
• Proficiency with Microsoft Excel, familiarity with SQL or Python is a plus
Benefits
• Flex PTO.
• US Holidays observed.
Company Overview
• NMI is powering the next generation of embedded payments with its modular payment acceptance platform and industry-leading gateway. It was founded in 1998, and is headquartered in Schaumburg, Illinois, US, with a workforce of 201-500 employees. Its website is http://www.nmi.com.
Apply Now
Apply Now
Responsibilities
• Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption
• Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module
• Solving residual calculation tickets accurately using Excel and the Merchant Central platform
• Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates
• Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites
• Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise
• Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools
• Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality
• Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness
• Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information
• Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions
• Communicate findings effectively to both technical and non-technical stakeholders
• Assist in conducting ad-hoc analyses and data extraction when needed
Skills
• Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field
• 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience
• 2+ years of experience implementing or supporting SaaS software
• Experience working in a ticketing system on a daily basis. Preferably Zendesk
• Experience with BigQuery or similar SQL-based data analytics tools
• Proficiency with Microsoft Excel, familiarity with SQL or Python is a plus
Benefits
• Flex PTO.
• US Holidays observed.
Company Overview
• NMI is powering the next generation of embedded payments with its modular payment acceptance platform and industry-leading gateway. It was founded in 1998, and is headquartered in Schaumburg, Illinois, US, with a workforce of 201-500 employees. Its website is http://www.nmi.com.
Apply Now
Apply Now