[Remote] Remote - Software Asset Management Analyst ( experience with ServiceNow SAM Pro )

Note: The job is a remote job and is open to candidates in USA. System One is a leader in delivering outsourced services and workforce solutions across North America. They are seeking a Software Asset Management Analyst to manage software licenses, perform compliance audits, and drive process improvements within ServiceNow SAM Pro.

Responsibilities
• Manage software licenses for major publishers (Microsoft, Adobe, Autodesk, Atlassian, Figma, Smartsheet, etc.)
• Perform compliance audits, create software models and entitlements, and reconcile procurement data
• Define and document SAM (Software Asset Management) processes and SOPs (Standard Operating Procedures) for governance and lifecycle management
• Create process documents and design process diagrams using Microsoft Visio
• Process standard and non-standard software requests; reclaim unused licenses and allocate them via publisher portals
• Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in the ServiceNow catalogue and create entitlements
• Maintain the ServiceNow software catalogue
• Execute license revocation procedures
• Configure software models, contracts, and entitlements; utilize the License Workbench for dashboards and compliance tracking
• Generate ELP (Effective License Position) reports and analyze usage trends for cost optimization
• Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies
• Drive automation and process improvements within ServiceNow SAM Pro
• Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices
• Conduct and lead meetings with stakeholders to review SAM performance, compliance, and optimization initiatives
• Maintain and track the SAM Action Item Tracker; prepare and circulate MoM (Minutes of Meeting) for governance
• Initiate cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend

Skills
• W2 employment only; no C2C (Corp-to-Corp) with third parties
• Several years of experience with Software Asset Management (SAM) and ServiceNow SAM Pro
• Experience in ServiceNow SAM Pro, specifically: License Workbench, dashboards, and reporting
• ServiceNow SAM Reporting: ELP (Effective License Position), usage analysis, installation vs. allocation tracking
• Publisher License Models: Microsoft, Adobe, Autodesk, Atlassian, etc
• Audit and True-Up (annual license reconciliation) experience; Microsoft MLS (Microsoft License Statement) report processing
• Vendor coordination and procurement support
• Process documentation and diagrams (Microsoft Visio); advanced Excel skills
• Discovery data analysis using tools such as SCCM (Microsoft System Center Configuration Manager), Qualys, and ACC (Adobe Admin Console)
• Cost optimization and compliance governance

Benefits
• Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
• Participation in a 401(k) plan

Company Overview
• System One is a professional staffing firms. It was founded in 2008, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is http://www.systemoneservices.com.

Company H1B Sponsorship
• System One has a track record of offering H1B sponsorships, with 5 in 2025, 6 in 2024, 9 in 2023, 10 in 2022, 9 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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