[Remote] Remote Member Experience Advocate

Note: The job is a remote job and is open to candidates in USA. Blue Cross and Blue Shield of Minnesota is dedicated to transforming healthcare and is seeking a Remote Member Experience Advocate. The role focuses on delivering exceptional service to members and providers through effective communication, problem-solving, and support for various inquiries related to healthcare products and services. Responsibilities Talent for and a desire to help members by engaging and interacting with a wide range of people including leadership, support staff and internal and external partners Skillfully engage with members and customers to identify issues and apply customized solutions to meet their personal and technology needs Resolving member issues - determining what went wrong, asking questions and determining the appropriate actions Ability to multitask and navigate through many applications while providing a seamless experience to our callers Advocating for members by providing compassionate and proactive support Managing relationships with both satisfied and dissatisfied members Ability to maintain a strict standard of confidentiality to ensure that members protected health information is secure Capability to work remote and dedicate 90% of work schedule to interacting with members via the phone or other technology Demonstrates commitment to our values, practices, policies, and procedures Ensuring an optimum member experience by helping members achieve the best possible health outcomes which will increase member retention and grow brand awareness Capability to perform additional accountabilities including but not limited to working written or email correspondence and assisting others Skills 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered Self-driven with the ability to work independently by taking personal accountability for their performance and actions Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes Ability to be empathetic, compassionate and demonstrate patience Strong communication and listening skills Ability to adapt to ever changing healthcare requirements and processes Ability to educate and provide creative solutions that empower members to make healthcare decisions that drive improved health outcomes Ability to remain calm in challenging situations Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs Advanced ability to navigate between numerous systems, screens, websites, and workflows to effectively provide personalized solutions for our members Computer literacy and typing skills (Ability to learn new process, technology, etc.) Ability to solve problems logically and critically Demonstrated effective time management and organizational skills Prior insurance, call center or healthcare experience Prior experience interacting with consumers Associate degree Microsoft Office (Outlook, Word, Teams, OneNote, Excel, etc.) 2 years of relevant customer service or call center experience Benefits Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more Company Overview About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives. It was founded in 1933, and is headquartered in Eagan, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Blue Cross and Blue Shield of Minnesota has a track record of offering H1B sponsorships, with 4 in 2025, 4 in 2024, 6 in 2023, 2 in 2022, 3 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.