Medical Records Associate

Christian Care Ministry is a healthcare sharing ministry for Christians, dedicated to connecting people to a Christ-centered community wellness experience. The Medical Records Associate will manage a large case load, communicate with healthcare providers, and assist members in obtaining required medical records and authorizations. Responsibilities Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication Serve as primary point of contact with members in obtaining authorizations Work directly with providers to obtain refunds on inaccurately shared bills Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI) Review reports to determine if cases need to be opened and worked by other internal team members Assess cases within queues, sending them to appropriate areas to work/review Keep leadership informed of high risk/high dollar cases Offer to pray with providers and members on every call Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs All other duties as assigned Skills High school diploma/GED 1-2 years administrative and/or phone-based customer service experience Ability to quickly learn, pivot, and apply process changes as needed Ability to diagnose complex problems and issues providing multiple, viable solutions Ability to effectively communicate in verbal and written form Ability to read and interpret documents such as medical records, operating and maintenance instructions, and procedure manuals Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals Ability to use the internet, including e-mail and search engines, word processing and keyboard skills of at least 35 words per minute Ability to use a database system including how to update fields and basic knowledge of Microsoft Office (Excel, Word, and Outlook) Possesses a strong sense of prioritization and can organize the day accordingly Self-motivated to complete tasks / meet objectives, often independently, and without getting distracted Operating effectively, even when things are not certain or the way forward is not clear Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Making good and timely decisions that keep the organization moving forward Securing and deploying resources effectively and efficiently Consistently achieving results, even under tough circumstances Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses Adapting approach and demeanor in real time to match the shifting demands of different situations Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 1-2 years of Medical Office experience reading medical records and/or medical billing Experience in a healthcare payer or healthcare organization Benefits 100% paid Medical for employees/99% for family Generous employer Health Savings Account (HSA) contributions Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance 6 weeks of paid parental leave (for both mom and dad) Dental - two plans to choose from Vision Short-term Disability Accident, Critical Illness, Hospital Indemnity 401(k) – up to 4% match on ROTH or Traditional contributions Generous paid-time off and 11 paid holidays Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo Employee Assistance Program including no cost, in-person mental health visits and employee discounts Monetary Anniversary Awards Program Monetary Birthday Awards Company Overview Christian Care Ministry (CCM) is a non-profit that administers Medi-Share, a healthcare sharing program where Christians come together to share each other’s medical bills. It was founded in 1993, and is headquartered in Melbourne, Florida, USA, with a workforce of 501-1000 employees. Its website is