[Remote] Remote Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is committed to advancing a sustainable, equitable, and carbon-neutral energy-efficient future. They are seeking a Bilingual Customer Support Specialist to handle inbound customer calls regarding energy efficiency programs and provide support across various platforms. Responsibilities Handle inbound customer calls regarding energy efficiency programs Support multiple programs across various platforms Provide customer service, visit scheduling, customer enrollment, program education, tech support, online support, and status updates Interact with customers through calls, chat, or email depending on program needs Use a wide range of support scripts and guides Access and review personal performance data and progress in real time Maintain adherence to scheduled working hours, including set lunches and breaks Skills High School Diploma or GED Bilingual in English and Spanish Ability to type 35+ WPM Minimum of 6 months in a customer-facing environment; call center experience in inbound/outbound sales preferred Experience handling inbound or outbound voice calls Ability to expertly navigate scripts and support technical inquiries No attendance or punctuality concerns Ability to balance customer support with navigating multiple platforms Sales-oriented with a focus on customer satisfaction Dedicated home office space, free from personal disruptions Ability to hardwire internet, with minimum speeds of 10 Mbps upload and 20 Mbps download Two power connections in the home office Scheduled to be on the phone for the entirety of the shift Call center experience in inbound/outbound sales preferred Benefits Medical, Dental, and Vision Insurance Company-paid health care concierge service 401(k) with company match Paid vacation, sick, personal, and parental leave time Paid Volunteer Time Employee Recognition Program with gift card rewards Employee Assistance Program Access to on-demand training courses Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is