[Remote] Quality Assurance Specialist, Contact Center

Note: The job is a remote job and is open to candidates in USA. GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions. The Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments. Responsibilities • Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience • Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs • Participate in quality calibration and ongoing quality assurance training • Assist and back up with other duties, as assigned Skills • Conscientious and focused listening and reading skills with strong attention to detail • Analytical and problem-solving skills, and the use of good judgment • Ability to identify and provide professionally written actionable feedback • Effectively and professionally communicate verbally and in writing, including notation • Commitment to supporting the growth and development of evaluated representatives • Ability to adapt quickly to changing priorities and environments in a fast-paced setting • Effective time management, and the ability to meet targets within a specific timeline • Excellent interpersonal, facilitation, and relationship management skills • Ability to work independently with general direction and be self-motivated Company Overview • GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. It was founded in 2015, and is headquartered in Roseville, CA, US, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship • GoodLeap has a track record of offering H1B sponsorships, with 9 in 2025, 13 in 2024, 7 in 2023, 7 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job