[Remote] Provider Education and Outreach Rep

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is committed to putting health first, and they are seeking a LTSS Provider Education & Outreach Representative to manage relationships with network providers in Indiana's Healthy Horizons Medicaid market. This role involves provider onboarding, training, and addressing inquiries to ensure a positive provider experience. Responsibilities Meets regularly, both in person and virtually, with assigned providers to conduct trainings and education, including required annual trainings, ensure understanding of Humana policies and procedures, explain Humana systems, etc Supports new assigned providers with onboarding, including orientation session(s) Responds to assigned provider questions or inquires, and if necessary, ensures prompt resolution to provider issues with appropriate enterprise business teams, including those associated with claims payment, prior authorizations, and referrals, as well as appropriate education about participation in Humana’s Indiana Medicaid plan Convenes Joint Operating Committee meetings with providers, including organizing agendas, materials, and other team members (clinical, provider engagement), to discuss key operational, clinical, and quality related topics Skills Bachelor's Degree 1 - 5 years of Health care or managed care with Provider Contracting, Network Management or Provider Relations experience Proven planning, preparation and presenting skills, with established knowledge of reimbursement and bonus methodologies Demonstrated ability to manage multiple projects and meet deadlines Must be passionate about contributing to an organization focused on continuously improving consumer experiences Background in Home Community Based Services Must reside in the Indianapolis IN Metro Area Valid state driver's license Proof of personal vehicle liability insurance with at least $100,000/$300,000/$100,000 limits Access to a reliable vehicle Tuberculosis (TB) screening program Master's Degree Proficiency in analyzing and interpreting financial trends for health care costs, administrative expenses and quality/bonus performance Comprehensive knowledge of Medicare policies, processes and procedures Benefits Medical, dental and vision benefits 401(k) retirement savings plan Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) Short-term and long-term disability Life insurance Company Overview Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Humana has a track record of offering H1B sponsorships, with 282 in 2025, 246 in 2024, 284 in 2023, 274 in 2022, 212 in 2021, 84 in 2020. Please note that this does not guarantee sponsorship for this specific role.