[Remote] Product Support Specialist (Weekend)

Note: The job is a remote job and is open to candidates in USA. Clay is a company dedicated to helping organizations turn growth ideas into reality through creativity and innovation. They are seeking a Product Support Specialist who will collaborate closely with customers to maximize product value, provide exceptional support, and gather feedback for product improvement. Responsibilities Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience Skills You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements Company Overview ✨ The creative tool for growth | Go to market with unique data - and the ability to act on it It was founded in 2014, and is headquartered in New York, NY, US, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Clay has a track record of offering H1B sponsorships, with 10 in 2025, 5 in 2024, 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.