[Remote] Product Support Specialist

Note: The job is a remote job and is open to candidates in USA. Jobber is a company dedicated to helping small businesses succeed through technology, and they are seeking a Product Support Specialist to join their Customer Success department. This role involves providing exceptional customer service to users, assisting with inquiries, troubleshooting issues, and facilitating communication between customers and technical teams. Responsibilities Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow Maintain high channel productivity across our different mediums Be a liaison for customer feedback to product and technical teams Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions Skills Have 1 year of contact centre experience, preferred Be agile and adaptable to solve problems quickly Be empathetic to our customers' journeys Be clear and effective in interactions with our customers over the phone Be able to craft professional and empathetic responses to customer inquiries via email and chat Be curious Be incredibly reliable for our customers and the rest of the success team Be resilient in the face of adversity Be confident with technology Benefits Equity rewards Annual stipends for health and wellness Retirement savings matching Extended health package with fully paid premiums for body and mind Dedicated talent development program Career coaching Opportunities for career development Fully paid premiums for both body and mind Matching in RRSP, TFSA or FHSA Stock options Company Overview Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management. It was founded in 2011, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 501-1000 employees. Its website is