[Remote] Principal ProServe Cloud Architect - Connect and Conversational AI, Amazon Connect Center of Delivery Excellence

Note: The job is a remote job and is open to candidates in USA. Amazon Web Services (AWS) is seeking an experienced ProServe Cloud Architect to join their Professional Services team. In this role, you will design and implement tailored cloud solutions for customers, serving as a trusted advisor and guiding them through their cloud journey while ensuring successful business outcomes. Responsibilities • Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs) • Providing technical guidance and best practices during pre-sales and implementation phases • Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable • Acting as a trusted advisor to customers on industry trends and emerging technologies • Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts Skills • Bachelor's degree in Computer Science, Math, or a related field • 8+ years of experience in cloud architecture, solutioning, and implementation • 8+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center solutions architect working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc • 5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment • 5+ years experience in developing solutions, proposals, and SOWs for customers, presenting them to senior customer leaders, and operating as their trusted advisor • Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred • Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies • Knowledge of security and compliance standards (e.g., HIPAA, GDPR) • Expertise in performance optimization and cost management for cloud environments • Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences as part of pre-sales motion • Knowledge of Amazon Connect or Amazon Lex capabilities and benefits • Experience incorporating generative and agentic AI into the contact center, including architecture design, integration design, and customer experience Benefits • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage) • 401(k) matching • Paid time off • Parental leave Company Overview • Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. It was founded in 2002, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Amazon Web Services (AWS) has a track record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job